CompetitivenessComplianceCXEmailImpact of AIRepliesReputational harmRevenue Leakage The AI Reply Rollback: Companies Wanted Faster Customer Responses. They Got a Governance Problem Instead Peter Friedman3 months ago
ComplianceCXEmailImpact of AIInsightsRepliesResponsiveness Agentic AI Can Answer Faster. But Can It Reply Better? Peter Friedman3 months ago
ComplianceCRMCXEmailRepliesRevenue Leakage What’s up with all this sudden obsession with the word ‘Intent’ in the CX world? Peter Friedman3 months ago
ComplianceCXEmailImpact of AIReplies How would an AI bubble burst affect CX? Peter Friedman3 months ago
ComplianceCRMEmailReachabilityResponsivenessSales Leads Why Users Despise Your Contact Form Peter Friedman3 months ago
ComplianceCRMEmailInsightsRegulationReputational harmResponsivenessRevenue LeakageSales Leads Unsolicited email enquiries? Your CRM hates them! Peter Friedman3 months ago
ComplianceCXEmailImpact of AI And if an AI might be reading my reply? What do I do differently? Peter Friedman3 months ago
CompetitivenessComplianceCRMCXEmailImpact of AIInsightsReachabilityRegulationRepliesReputational harm What on Earth Is This Universal Commerce Thing? Why haven’t I even heard of it? Peter Friedman3 months ago
ComplianceCRMCXEmailReachabilityRepliesReputational harm No Email Address on That Profile Page: Why Reachability Still Matters Peter Friedman3 months ago
ComplianceCRMCXEmailImpact of AIInsightsRepliesRevenue LeakageSales Leads The Great CX Inversion: Why CRMs Might Be Looking in the Wrong Direction Peter Friedman3 months ago
See it. Say it. Sorted. Officially 97% of the time, except it’s not even close to being sorted 2 weeks ago
Peter Friedman
