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Author - Peter Friedman

Conversions CRM Email Replies Responsiveness Revenue Leakage Sales Leads

Client Acquisition has a stealthy Evil Twin: Responsiveness Deflation

1 week ago

Compliance CX Email Impact of AI Insights Reachability Replies Reputational harm Responsiveness Revenue Leakage

The Perception Gap Is Really a Reply Gap

2 weeks ago

Compliance CRM CX Email Impact of AI Replies Sales Leads

When AI Writes the Email, Who Is Really Replying?

2 weeks ago

Competitiveness Compliance CX Email Impact of AI Replies Reputational harm Revenue Leakage

The AI Reply Rollback: Companies Wanted Faster Customer Responses. They Got a Governance Problem Instead

3 weeks ago

Compliance CX Email Impact of AI Insights Replies Responsiveness

Agentic AI Can Answer Faster. But Can It Reply Better?

4 weeks ago

Compliance CRM CX Email Replies Revenue Leakage

What’s up with all this sudden obsession with the word ‘Intent’ in the CX world?

1 month ago

Compliance CX Email Impact of AI Replies

How would an AI bubble burst affect CX?

1 month ago

Compliance CRM Email Reachability Responsiveness Sales Leads

Why Users Despise Your Contact Form

1 month ago

Compliance CRM Email Insights Regulation Reputational harm Responsiveness Revenue Leakage Sales Leads

Unsolicited email enquiries? Your CRM hates them!

1 month ago

Compliance CX Email Impact of AI

And if an AI might be reading my reply? What do I do differently?

1 month ago