Across England, institutional delay can leave unlawful development standing until the authority legally cannot touch it. This is not a mischievous hypothetical. On 17 February 2026, England’s Local Government and Social...
Category - Regulation
New developments in regulation from the from the perspective of those receiving and responding to unsolicited enquiries
Richard Hall
Tooth Agony: No NHS Dentist? Pain is Free At The Point Of Use! Just Go Private
You keep a-knockin, but you can’t come in! Appalling figures just exposed NHS dentists delivering ‘beyond-private-quality’ care if a lucky patient somehow miraculously manages to get in, but everyone else is now being...
Stephen Walters
The Complaints You Council Tenants Sent Us? Strange, But We Just Can’t Find ’Em!
Torn to absolute shreds by the Housing Ombudsman’s latest figures, councils’ complaints handling emerges as a disgrace: tenants are ignored, failures go unfixed, and cases are upheld far more often than at housing...
Jonathan Friedman
ADHD and autism patients are being put through a system built to overwhelm them
England’s ADHD and autism services are not merely struggling with demand. They are often organised in ways that force people already seeking help to chase answers, challenge decisions and reconstruct their own route to...
Schools Get 5m Complaints Yet Almost No Teachers Trained To Handle Them
Millions of parents raise concerns about children’s safety, support and learning. New evidence shows how poor complaint handling damages trust, burdens teachers and weakens the relationships schools need. When a...
Peter Friedman
Accessibility 2.0 Because Today’s Accessibility 1.0 Just Isn’t Accessible Enough
Accessibility is still (mis)conceived as something a ‘designer’ is solely responsible for ‘designing’ Onscreen, it’s things like contrast, keyboard access, captions and labels and in the physical world it’s ramps or...
