Home
Topics
Impact of AI
CX
CRM
Regulation
Email
Reachability
Responsiveness
Competitiveness
Compliance
Reputational harm
Conversions
Revenue Leakage
Sales Leads
Replies
Surveys
Customer Support Black Hole Survey
Contact
News
About
Editorial Team
Search
Home
Topics
Impact of AI
CX
CRM
Regulation
Email
Reachability
Responsiveness
Competitiveness
Compliance
Reputational harm
Conversions
Revenue Leakage
Sales Leads
Replies
Surveys
Customer Support Black Hole Survey
Contact
News
About
Editorial Team
Search
Search
Nok Nok Digital Mystery Shopping
Author - Dr. Mark Friedman
Insights
Is Customer Service having a Hotel California Moment?
Dr. Mark Friedman
4 months ago
Home
Topics
Impact of AI
CX
CRM
Regulation
Email
Reachability
Responsiveness
Competitiveness
Compliance
Reputational harm
Conversions
Revenue Leakage
Sales Leads
Replies
Surveys
Customer Support Black Hole Survey
Contact
News
About
Editorial Team
Posts
Can’t Afford To Pay Your Bills? Just Take On Their Bots
3 weeks ago
Telling them to dial 111 if they just can’t take it anymore? Not such a safe bet
3 weeks ago
Took You Seconds To Book That Flight? Now Wait Months For An Answer
3 weeks ago
The deafeningly silent watchdog: if they’re ignoring our MPs, what hope do we have?
3 weeks ago
No ID needed to see an NHS GP, but when surgeries are mystery-shopped: No ID? No Doctor!
3 weeks ago
Dr. Mark Friedman