Survey Fluent Test - Reply Research

What’s Happening to Support? Phase 1 Story Form

First Name

Last Name

Tell us what happened

What to include

Which company, product or service the support issue involved
Why you needed help
How you tried to contact support
Whether anyone replied, and how long it took
Whether the reply helped or sent you round in circles
What happened in the end
What it cost you in time, trust, money, disruption or stress

How we will use your story

ReplyResearch will use submitted stories for research and analysis into customer support experiences.

We will not publish your name, email address or other directly identifying personal details without your permission.

Please do not include passwords, payment card numbers, access tokens or highly sensitive personal information.

Consent

I confirm that I am happy to submit this story to ReplyResearch for research and analysis, and I understand that published findings will be anonymised.